Shipping & Return
Shipping Policy
Shipping Methods: We offer various shipping methods to cater to our customers' needs. These include standard shipping and express shipping. The availability of these options may vary depending on the destination.
Processing Time: Orders are typically processed within 2 business days after payment confirmation. During peak seasons or promotional periods, processing times may be slightly longer, but we strive to dispatch orders as quickly as possible.
Delivery Time: Delivery times vary depending on the shipping method selected and the destination. Customers can expect estimated delivery times to be provided at the checkout stage. Please note that delivery times may be subject to delays caused by unforeseen circumstances such as weather conditions or customs clearance processes.
Shipping Costs: Shipping costs are calculated based on the weight of the order, the shipping method selected, and the destination address. Customers can view the shipping costs associated with their order during the checkout process before making payment.
Tracking Information: Once an order has been dispatched, customers will receive a shipping confirmation email containing tracking information. This allows customers to track the progress of their order until it reaches its destination.
Return Policy
Return Eligibility: We want our customers to be completely satisfied with their purchase. If for any reason you are not satisfied with your order, we accept returns within 2 days of receiving the item(s). Returns will only be accepted in the event of a manufacturing defect. In such cases, a video showing the opening of the parcel is mandatory. To be eligible for a return, items must be unused, unwashed, and in the same condition as received, with all tags and packaging intact.
Return Process: To initiate a return, customers must contact our customer service team within the specified return period to request a return authorization. Once the return authorization is granted, customers will receive instructions on how to return the item(s). Please note that return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part or a defective item.
Refund Process: Once the returned item(s) are received and inspected, we will process the refund to the original payment method within 48 hours. Please note that shipping costs are non-refundable, and the refund amount will be for the purchase price of the item(s) returned.
Exchanges: Unfortunately, we do not offer direct exchanges at this time.
Damaged or Defective Items: In the rare event that you receive a damaged or defective item, please contact our customer service team immediately sharing a video of parcel opening demonstrating any visible manufacturing defects. This video should be sent to our designated email address or WhatsApp number: +9716865789. We will work with you to resolve the issue as quickly as possible, either by providing a replacement item or issuing a refund.
Final Sale Items: Certain items may be marked as final sale and are not eligible for return or exchange. Please check the product description carefully before making your purchase.
We strive to provide a seamless shopping experience for our customers, and our shipping and return policies are designed to ensure customer satisfaction while maintaining transparency and fairness. If you have any questions or concerns regarding our policies, please don't hesitate to contact our customer service team for assistance.
Shipping Methods: We offer various shipping methods to cater to our customers' needs. These include standard shipping and express shipping. The availability of these options may vary depending on the destination.
Processing Time: Orders are typically processed within 2 business days after payment confirmation. During peak seasons or promotional periods, processing times may be slightly longer, but we strive to dispatch orders as quickly as possible.
Delivery Time: Delivery times vary depending on the shipping method selected and the destination. Customers can expect estimated delivery times to be provided at the checkout stage. Please note that delivery times may be subject to delays caused by unforeseen circumstances such as weather conditions or customs clearance processes.
Shipping Costs: Shipping costs are calculated based on the weight of the order, the shipping method selected, and the destination address. Customers can view the shipping costs associated with their order during the checkout process before making payment.
Tracking Information: Once an order has been dispatched, customers will receive a shipping confirmation email containing tracking information. This allows customers to track the progress of their order until it reaches its destination.
Return Policy
Return Eligibility: We want our customers to be completely satisfied with their purchase. If for any reason you are not satisfied with your order, we accept returns within 2 days of receiving the item(s). Returns will only be accepted in the event of a manufacturing defect. In such cases, a video showing the opening of the parcel is mandatory. To be eligible for a return, items must be unused, unwashed, and in the same condition as received, with all tags and packaging intact.
Return Process: To initiate a return, customers must contact our customer service team within the specified return period to request a return authorization. Once the return authorization is granted, customers will receive instructions on how to return the item(s). Please note that return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part or a defective item.
Refund Process: Once the returned item(s) are received and inspected, we will process the refund to the original payment method within 48 hours. Please note that shipping costs are non-refundable, and the refund amount will be for the purchase price of the item(s) returned.
Exchanges: Unfortunately, we do not offer direct exchanges at this time.
Damaged or Defective Items: In the rare event that you receive a damaged or defective item, please contact our customer service team immediately sharing a video of parcel opening demonstrating any visible manufacturing defects. This video should be sent to our designated email address or WhatsApp number: +9716865789. We will work with you to resolve the issue as quickly as possible, either by providing a replacement item or issuing a refund.
Final Sale Items: Certain items may be marked as final sale and are not eligible for return or exchange. Please check the product description carefully before making your purchase.
We strive to provide a seamless shopping experience for our customers, and our shipping and return policies are designed to ensure customer satisfaction while maintaining transparency and fairness. If you have any questions or concerns regarding our policies, please don't hesitate to contact our customer service team for assistance.
